How we approach client work

'I always considered that Sheena was helping me to reach conclusions that were consistent with what made me tick as an individual'. Senior Manager, Diageo GB

We start by getting clear on the end result you need for your business, and we continue to track progress against this as we work.

We treat you and your business as unique - no two individuals or business situations are the same. We are expert at working with leaders in ways that respect them as individuals, yet focus on the business results.

We go beyond the development of skills and behaviours, working with an individual or organisation on their values, beliefs and sense of identity. Only by working in this way is it possible to achieve lasting change.

'The pivotal questions to ask ourselves in the mirror every morning, successful or no, are deep, uncompromising questions of personal identity. How much freedom of movement do we experience in our work, whatever the outward trappings ? How much of the original person is there ? Without these core questions, our great loves can turn slowly and invisibly into imprisoning forces...' David Whyte.

We tell you what we see - one of the most valuable things we can do is to tell you honestly what we experience when we work with you - this level of candour, delivered with skill and insight is rare and, we are told, extremely valuable to our clients.

We stand shoulder to shoulder with you in your challenges - we take a good look at the reality of your situation with you, and stay right there in the midst of the challenge with you - but we do this without becoming enmeshed - our job is to stay out of the web so that we can ask useful questions and create insight.

'I have a toolbox of things I can use in other situations'

We deliver sustainable results - we work through your challenges with you, but it is you that decides on the right next step for you - this is what we mean by building muscle - building your capability to work through a similar situation more effectively the next time, without us being there.

We add value beyond our fee - our value is not only in the work we deliver, but also in the relationship we build with you - we frequently become trusted allies to our clients. For us, this is the ultimate compliment - to be recognised as having wisdom to offer, and to be asked to contribute it. We do this informally as well as formally - because relationship is what our business is all about.

'I regard Sheena as a very special colleague' - Quality Director, GlaxoSmithKline

We have fun ! - the business challenges you face are real, and significant, but this doesn't mean we can't have fun addressing them ! We are known by our clients for being not only wise, but fun to have around. Some of the best learning happens when we're having fun !

'Coaching sessions with Sheena are always something to look forward to - she makes the sessions thought-provoking, interesting and fun !' Senior Manager, Siemens UK

We innovate - because we operate from a coaching mindset, we don't have all the answers. We innovate constantly so that you get a result that is frequently based on new thinking, and is tailored to your specific circumstances.